Siemens and Salesforce Partner on New App that Helps Manufacturers Increase Service Efficiency and Creates New Revenue Streams
Siemens Digital Industries Software has announced the new Teamcenter® SLM app on Salesforce AppExchange. Developed by Siemens in collaboration with Salesforce, the app connects product engineering and product service operations by bringing together the Teamcenter Service Lifecycle Management solution from the Siemens Xcelerator portfolio of industry software with Salesforce Manufacturing Cloud and Salesforce Service Cloud.
This new app enables manufacturers to adopt more service-centric business models, improve the customer experience and increase service revenue.
"Siemens and Salesforce are coming together to enable manufacturers to connect to their customers in whole new ways through this innovative integration of service lifecycle and customer relationship platforms," said Zvi Feuer, Senior Vice President of Digital Manufacturing, Siemens Digital Industries Software. "The app delivers an enhanced customer service experience that can revolutionize service operations, foster collaboration between engineering and service teams and drive enhanced customer satisfaction -- by delivering the right information at the right time in a single, centralized location."
Benefits of the new Teamcenter SLM app include improving operational efficiency through a better first-time-fix ratio, reducing the cost of service and helping to improve alignment between sales and service efforts. Equipped with the right asset information, tools and inventory, service teams can improve the customer service experience and drive revenue growth.
The app also gives greater visibility for technicians and field staff into customer asset information alongside the graphically rich product data, managed in Teamcenter -- helping service activities to complete successfully the first time. With access to Einstein, Salesforce's AI technology, the app can scan knowledge articles created from service plans authored in Teamcenter to help find resources and solutions. With easy access to service data, manufacturers can drive continuous product improvement as lessons learned through service events become part of each asset's digital twin.
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